Appointment Policy

To book an appointment, simply call us at 416-763-4200 and speak with one of our receptionists. When booking the appointment, we will need to know the reason for booking, as well as your preferred day and time (within the availability of our schedule).

New Clients: If you have not been to our clinic before, we will also need to know your name and contact number, as well as the name, species, and breed of your pet(s). We ask that you arrive fifteen (15) minutes before the start of your appointment if this is your first visit.

When you arrive for your first appointment, we will need you to fill out our New Client Form. For your convenience you may click the link to print the form and fill it out at home. Otherwise a copy will be provided for you when you arrive.

Reptile Owners: Please view our Reptile Husbandry form and print it to fill out at home if possible. The information you provide us on this form is critical in evaluating your pet’s health.

Please note: a fee will be applied to any appointment cancelled or rescheduled with less than 24 hour notice.

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. If an emergency should arise during our working hours, please make every effort to phone ahead. This will allow us to make arrangements to assure that our veterinary staff is ready for you. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

We ask that you bring your pet in to the clinic appropriately restrained. This is for the protection of both your pet and the pets of other clients, as the variety of species we see do not always get along!

Cats, dogs, and Small Mammals should be on leashes or in carriers, as appropriate.

Birds should be in travel cages or other containers. Even well behaved birds may become spooked in unfamiliar settings, and we don’t want to see your pet lost or injured!

Lizards, Snakes and Tortoises should be brought to the clinic in boxes or bags, as appropriate for the size and temperment of the animal. Large lizards may wear a harness and leash.

Turtles and Amphibians should be in containers that are damp if appropriate for the species. Never transport species which are not fully-aquatic in water. (For example: Red Eared Slider turtles should NOT be transported in water.)

Association of Reptilian & Amphibian Veterinarians

Association of Avian Veterinarians